Returns & Exchanges
At Spy Ninjas Store, we want to ensure you are fully equipped for your next mission, which is why we offer a 30-day return window for all unwashed and unworn apparel. If your gear doesn't fit or meet your stealth requirements, our team is here to help with a quick exchange or refund.
Return Process
- 1.Initiate Your Request
Visit our online return portal and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure your gear is tracked back to headquarters.
- 3.Pack Your Gear
Place the items in their original packaging with all tags attached to ensure they remain in mint condition during transit.
- 4.Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy while we process your refund or replacement.